Hey Nephew Managed Tech Services Privacy Policy

Last Updated: May 27, 2025

Welcome to Hey Nephew Managed Tech Services! We are committed to protecting your privacy and handling your personal and business information with transparency and care. This Privacy Policy explains how Hey Nephew Managed Tech Services (“Hey Nephew,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website [heynephew.tech], use our services, or communicate with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

  1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Personal Data: Individually identifiable information, such as your name, company name, email address, phone number (+1 (478) 273-3815 ), billing address, and any other information you voluntarily provide to us when you book a “Right Fit Call”, fill out a contact form, or communicate with us for support or services.
  • Business & System Data: To provide our Managed Tech Services, we will require access to and may collect information about your business’s IT systems, including but not limited to:
    • Device information (endpoints such as laptops, tablets, phones, servers).
    • Software and application inventories.
    • System performance and health metrics (via tools like NinjaOne).
    • Security event logs and data (via tools like Bitdefender EDR).
    • User account information for systems we manage (e.g., Microsoft 365 accounts).
    • Network configuration details.
    • Data provided for backup and recovery services.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
  • Financial Data: Information related to your payment methods (e.g., valid credit card number, card brand, expiration date) that we collect when you purchase or subscribe to our services. We use a third-party payment processor ( HoneyBook, Stripe via HoneyBook) to handle payments. We do not store full credit card numbers on our servers.
  • Data from Third Parties: Information from third parties, such as our technology partners (e.g., NinjaOne, Bitdefender) or publicly available sources, if necessary to provide our services.
  1. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Create and manage your account.
  • Provide, deliver, and manage our Managed Tech Services, including proactive monitoring, system patching and maintenance, endpoint security, helpdesk support, and security response.
  • Process payments and other financial transactions.
  • Communicate with you regarding your account, services, support requests, and updates.
  • Respond to your inquiries and offer support.
  • Email you regarding your account or order.
  • Improve the efficiency and operation of our Site and services.
  • Monitor and analyze usage and trends to improve your experience.
  • Perform other business activities as needed.
  • Comply with legal and regulatory obligations.
  1. How We May Share Your Information

We understand your information is important. We do not sell your personal information. We may share information we have collected about you in certain situations:

  • With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.
  • Service Providers & Technology Partners: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:
    • Our RMM provider (NinjaOne) for system monitoring and management.
    • Our endpoint security provider (Bitdefender) for threat detection and response.
    • Our CRM/invoicing platform (HoneyBook) for client management and billing.
    • Cloud backup storage providers (if applicable).
    • Our “Boots on the Ground” IT partners (as referenced from Tech Tribe discussion, if client data needs to be shared for on-site work with consent).
  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  1. Data Security

We use administrative, technical, and physical security measures to help protect your personal and business information. While we have taken reasonable steps to secure the information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide information.

  1. Data Retention

We will retain your personal and business information only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

  1. Your Rights Regarding Your Information

Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. These may include the right to:

  • Request access to your personal information.
  • Request correction of your personal information.
  • Request erasure of your personal information.
  • Object to processing of your personal information.
  • Request restriction of processing your personal information.
  • Request transfer of your personal information.
  • Withdraw consent.

To exercise these rights, please contact us using the contact information provided below.

  1. Cookies and Tracking Technologies

Our website [heynephew.tech] may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove cookies and to reject cookies.

  1. Children’s Privacy

Our services are not directed to individuals under the age of 13 [or 16, depending on jurisdiction], and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

  1. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Hey Nephew Managed Tech Services

Joey Patrick

[Warner Robins, GA, 31088]

Phone/Text: +1 (478) 273-3815

Email: [email protected]