Due to the length and breadth of our services to members listed in the Provisions & Specifications section, we have elected to optimize views on tablets and desktops over mobile devices such as cellular phones. Please reach out to us at conciergeteam@heynephew.tech for specific requests of service.
We are honored by your visit. We have curated these specifications for the discerning patron requiring precise technical remediation. Should you require further detail, please direct your inquiries to conciergeteam@heynephew.tech.
Items not appearing in our service menu should be considered out-of-scope for members not at the Presidential level of service.
Our monthly recurring maintenance and monitoring plan best for busy tech-forward professionals needing proficiency and safety. Specific amenity information can be found here.
Our monthly recurring plan best for growing businesses requiring proactive technological stewardship. Specific amenity information can be found here.
Our monthly recurring plan designed for comprehensive operational oversight for the enterprise builder. Specific amenity information can be found here.
We welcome inquiries for specific service requests when our schedule permits us to execute delivery to our standard. Forward your request here to receive attention.
Windows 10/11 Professional/Enterprise
Samsung Knox, Chromium, Android Zero-Touch
We remove the friction of complex portals. A simple email or text connects you directly to our U.S.-based team for immediate context and resolution.
Direct coordination with internet providers, software vendors, and service platforms during outages or degradation, owning communication through resolution.
We diagnose physical failures and manage the entire warranty process with manufacturers, sparing you the hours of hold music.
Implementation of secure, zero-knowledge credential vaults to eliminate memory fatigue and “locked out” delays.
Comprehensive troubleshooting for your installed Windows environment, including the Microsoft Office suite, Adobe Creative Cloud, and proprietary line-of-business software.
Configuration and connectivity support for Android business apps, ensuring your critical workflows function seamlessly while you are on the move.
We diagnose browser conflicts, plugin errors, and access issues for your essential web tools (SaaS), including Microsoft 365, Google Workspace, and industry-specific portals.
Configuration and driver management for business-critical external devices, ensuring your printers, scanners, and webcams communicate reliably with your workstation.
A “White Glove” setup process for new employees. We handle identity creation, software installation, and permission assignments so your team arrives to a fully operational environment.
Coordinated removal of user access across identity systems, devices, and applications to protect organizational data during employee transitions.
Rapid restoration of user access, including MFA resets, device re-enrollment, account lockout resolution, and authentication troubleshooting across supported platforms.
Immediate triage of suspected phishing, compromised accounts, or suspicious activity. We investigate, contain, and restore access while minimizing disruption.
Preparation, configuration, and data migration for replacement devices, upgrades, and emergency swaps—minimizing downtime during hardware transitions.
Configuration and troubleshooting of VPN and remote access tools to ensure secure connectivity from office, home, or travel environments.
Resolution of mailbox sync failures, shared inbox access issues, calendar delegation conflicts, and send/receive disruptions. We diagnose deliverability concerns, spam filtering anomalies, archive limitations, and cross-device inconsistencies to ensure email remains reliable, searchable, and secure.
Practical assistance to help users navigate tools efficiently, reduce friction, and adopt best practices within supported applications.
We refine and safeguard the invisible systems that move your business forward. From workflow automations to cross-platform integrations, we diagnose failures, resolve sync conflicts, and optimize logic flows so your data moves with precision, discretion, and reliability—without manual intervention or operational drag.
We architect and manage your file synchronization platforms (OneDrive, SharePoint, Google Drive) to eliminate version conflicts and ensure seamless access across all devices.
Implementation of automated email retention policies, legal hold configurations, and archiving standards to satisfy regulatory requirements and simplify eDiscovery.
Enforcement of “Least Privilege” access controls, ensuring staff members only access the data required for their role, protecting sensitive client information from internal exposure.
Ongoing oversight of user licensing to eliminate unused subscriptions, prevent over-allocation, and align access levels with current roles and responsibilities.
Monitoring of domain registrations, SSL certificate renewals, and DNS record integrity to prevent website downtime and ensure email deliverability protocols (SPF/DKIM/DMARC) remain valid.
Configuration of data lifecycle policies and versioning history within Microsoft 365 and Google Workspace to satisfy internal compliance requirements.
Implementation of independent, immutable storage repositories for SaaS platforms, ensuring data survives ransomware events or accidental deletion.
Development of documented restoration procedures to ensure critical business functions can resume within acceptable timeframes.
Assistance preparing access controls, security posture summaries, and system documentation for audits, client questionnaires, or cyber insurance underwriting.
Maintenance of discreet internal documentation capturing system architecture, access patterns, and recovery context to ensure continuity and informed support.
Deployment of behavioral analysis agents that identify and arrest ransomware and zero-day threats in real-time, independent of traditional signature updates.
Continuous analysis of system telemetry by security analysts to detect anomalies, investigate suspicious lateral movement, and initiate containment protocols.
Configuration of hardware firewalls, DNS filtering, and application hardening policies to minimize the organization’s exposure to external vectors.
Review and guidance prior to material system or access changes to reduce unintended disruption, security exposure, and downstream operational risk.
Scheduled testing and deployment of security updates and feature releases for the Microsoft Windows ecosystem and supported third-party applications.
Continuous monitoring of workstation resources (CPU, RAM, Disk I/O) to identify hardware bottlenecks and predict component failure before downtime occurs.
Execution of regular optimization scripts, temporary file cleanup, and registry maintenance to ensure consistent operating speed and stability.
Definition and enforcement of approved system configurations, security baselines, and device standards to ensure consistency, predictability, and efficient long-term support.
We curate commercial-grade equipment specifications tailored to your workflow, ensuring you avoid consumer-grade pitfalls and “big box store” bloatware.
Proactive tracking of device age and warranty status, providing you with a forecasted budget for replacements before hardware failure disrupts operations.
Assessment of third-party software agreements and service contracts to ensure they align with your technical requirements and security standards.
Remote management of business-class firewalls and routers to prioritize critical traffic (VoIP, Video Conferencing) over non-essential background noise.
Configuration of secure guest networks and roaming protocols to ensure seamless connectivity in every corner of your office.
We act as the technical point of contact for your Internet Service Provider, handling outage reporting and speed degradation issues so you never have to sit on hold with the cable company.